Measuring customer satisfaction

Customer satisfaction is measured through conducting and analysing monthly and quarterly questionnaires and surveys. Suggestions and complaints of HRDF’s customers are effectively managed where they are directed to the relevant authority or department. Corrective actions are implemented in a swift manner to improve the overall level of customer experience.

HRDF call centre

HRDF has a unified call centre (920020301) to answer inquiries and customer requirements related to all of HRDF’s programmes. Necessary actions are taken immediately to raise the standard of service. In 2019, 877,838 calls and 704,657 electronic chats were handled by HRDF call centre.

HRDF website

The HRDF website www.hrdf.sa is one of the principal means of engaging with the Fund’s customers. The website contains details on HRDF as an organization and the Fund’s portfolio and offering of programmes and services. It also includes the latest updates on events and activities conducted by HRDF.