Our Landscape

About Bupa Arabia

Bupa Arabia, established in 1997 through a joint venture with Nazer Group in Saudi Arabia, is a publicly held healthcare insurance company. Since our Initial Public Offering (IPO) in 2008, where 40% of the Company’s shares were made available to the public, we have been listed on the Saudi Stock Exchange.

Meeting a spectrum of needs of businesses, individuals and families, our product portfolio encompasses Bupa Munsha’at, Corporate and International Health Plans, Bupa Parents, Bupa Family, and Bupa Helpers. In addition, we also deliver services such as Bupa Click, Bupa Rahatkom, Bupa Live Right and Bupa Tebtom. These services cover a range of healthcare needs, including pregnancy and maternity care, chronic diseases management, international medical consulting, hospital delegate services, and fitness and wellness programs. Moreover, Bupa Arabia is considered to be more than just a traditional health insurance company for the healthcare services it provides through the Tebtom program, and its exceptional hospital experience through the Rahatkom program and the Wellness Program by LiveRight.

With the presence of eight offices and branches across the country in Jeddah, Riyadh, Khobar, Jubail, Madinah, Makkah and Buraidah, the Company serves a customer base exceeding 3.6 million, reaffirming its commitment to provide healthcare services throughout the Kingdom. Furthermore, in 2023, Bupa Arabia strengthened its footprint with a leading-edge regional office in Riyadh’s King Abdullah Financial District (KAFD), which underscores the Company’s commitment to maintaining a strong on-the-ground presence, thereby reinforcing its dedication to providing enhanced services.

We have embraced digitization through our mobile app, boasting over 3.5 million downloads, ensuring a seamless and accessible experience for our customers. The Company achieved an 84% Customer Satisfaction (CSAT) rate, derived from over 38,000 interviews completed in a Customer Satisfaction Survey during the year, reflecting high satisfaction with our services.

Bupa Arabia is considered to be a company in women enablement, and attracts Saudi Arabian youth, achieving over 81% Saudization rate.