Providing employment, training, and entrepreneur support

Employment and training support channels

HRDF engages with all its stakeholders through multiple channels to provide a consistent, personalised, and seamless experience.

TaqatNational Labour Gateway

Taqat or the National Labour Gateway is an integrated platform that amalgamates HRDF’s mandate and national policies to facilitate and bring into effect programmes and services to develop the national labour market. It is a fully fledged platform for the private and public sectors, that brings together job seekers, employers, and other key stakeholders that are involved in upskilling the Saudi workforce. The main functions of the Taqat are:

• Provide a unified and integrated platform for all parties in the labour market
• Enhance labour market transparency and provide data to support decision-making
• Provide tools to manage the labour market and activate its programmes and policies
• Reduce dependency on expatriates
• Enhance Saudi workforce competitiveness
• Support human resource development according to actual labour market needs
• Provide employment services
• Provide training services

National Labour Gateway structure of systems

National Labour Gateway structure

National Labour Gateway services and platforms

Recruitment platforms

 

HRDF touchpoints

HRDF’s touchpoints include its branches across all regions, job placement centres, recruitment offices, and mobile branches all across KSA.

Branches

HRDF’s branches are the primary touchpoints of the Fund. They are responsible for providing HRDF’s services and creating job opportunities in coordination with the private sector. They implement HRDF’s strategies and the support programmes under the three main axes, align job seekers with appropriate job opportunities, and provide professional guidance where necessary. The number of recruitments done through branches is 38,527 in 2018.

Number of beneficiaries in 2018
Regions	Male	Female	Total
Riyadh	1,783	4,116	5,899
Makkah Al Mukaramah	3,166	5,276	8,442
Al Madinah Al Munawarah	1,533	4,490	6,023
Eastern Region	848	5,577	6,425
Al Qassim	532	1,038	1,570
Hail	220	693	913
Tabuk	667	665	1,332
Al Jouf	441	677	1,118
Northern Frontier	239	418	657
Asir	220	896	1,116
Jazan	613	2,194	2,807
Najran	356	1,082	1,438
Al Baha	169	618	787
Total	10,787	27,740	38,527

Table: 4

Mobile branches

HRDF’s mobile branches are deployed across the Kingdom to provide services such as:

• Introducing customers to HRDF’s programmes and services.
• Respond to customer inquiries about employment and training support
• Addressing customer grievances and resolving issues
• Offering career opportunities for job seekers
• Covering regions that do not have fixed branches
• Conducting field visits to existing entrepreneurs

Achievements of the mobile branches
Event participant in	Number of participation days
A homeland without an illegal expat	5
Janadriyah 32	17
Janadriyah 33	11
Hail Rally	14

Table: 5

HRDF Ambassador

HRDF Ambassador provides services to different segments of HRDF’s customers. HRDF Ambassador provides the following services:

• Ability to speak in sign language
• Answers queries and provide customer service
• Oversees quality of service within branches
• Participate in interactive customer communications

The HRDF Ambassador participates in the following events and recruitment exhibitions representing the Fund:

Name of the event	Region
Career Guidance Forum	Asir
Graduation Ceremony and Technical and Vocational Exhibition	Asir
Saudisation and Recruitment Forum	Medina
Mall of Granada	Riyadh
Mall of Riyadh Gallery	Riyadh
Women Employment Forum	Riyadh
Employment Forum	Tabuk
Career Day at Jazan University	Jazan

Table: 6

Job placement centres

These centres aim at promoting productive and continued employment by developing inclusive training and employment strategies for male, female, and people with disabilities. They enable employers to respond to labour market changes and implement policies which leave a positive impact on economic growth and investment. The total number of Taqat employment centres has reached 39. 18 centres for males and 21 centres for females, and the total number of beneficiaries has reached 35,718.

Number of employed job seekers through job placement centres in 2018
Regions	Male	Female	Total
Riyadh	3,083	5,011	8,094
Makkah Al Mukaramah	813	6,593	7,406
Al Madinah Al Munawarah	–	931	931
Eastern Region	1,777	3,833	5,610
Al Qassim	827	–	827
Hail	430	–	430
Tabuk	3,809	279	4,088
Al Jouf	860	–	860
Northern Frontier	514	–	514
Asir	–	650	650
Jazan	512	995	1,507
Najran	3,884	377	4,261
Al Baha	540	–	540
Total	17,049	18,669	35,718

Table: 7

Tele-job placement centres

These are training and employment centres aimed at job seekers in remote parts of KSA and those who are unable to access HRDF physical touch points. The centre provides training, career counselling, personal coaching and mentoring, training related to soft skills, and range of other services. There are 7 tele-job placement centres and the number of beneficiaries reached 327 (female) in 2018.

Number of employees recruited through tele-job placement centres in 2018
Regions	Female
Riyadh	2
Makkah Al Mukaramah	–
Al Madinah Al Munawarah	–
Eastern Region	–
Al Qassim	–
Hail	–
Tabuk	–
Al Jouf	89
Northern Frontier	93
Asir	–
Jazan	91
Najran	33
Al Baha	19
Total	327

Table: 8

Recruitment offices

The recruitment offices are one of the channels that provides HRDF services to employers and job seekers. It ensures reaching the largest number of employers and job seekers through seven offices distributed through the Kingdom. The total number of placements in 2018 reached 846.

Number of employees recruited through recruitment offices in 2018
Regions	Male	Female	Total
Riyadh	242	275	517
Makkah Al Mukaramah	51	30	81
Al Madinah Al Munawarah	1	–	1
Eastern Region	28	11	39
Al Qassim	5	–	5
Hail	3	–	3
Tabuk	–	–	–
Al Jouf	–	–	–
Northern Frontier	–	–	–
Asir	101	98	199
Jazan	1	–	1
Najran	–	–	–
Al Baha	–	–	–
Total	432	414	846

Table: 9

Eliqaat Virtual job fair

Eliqaat Virtual job fair is one of the channels that provide services to employers and job seekers. It provides job seekers with available vacancies and allows them to interact directly with employers online. Job seekers can get employed directly through this channel where it connects them with the employers under one platform. In 2018 the number of registered applicants was 51,943 from job seekers and the number of participating institutes were 131. The total of 5,460 was reached through this channel in 2018.

Number of persons employed through Eliqaat in 2018
Region	Male	Female	Total
Riyadh	998	786	1,784
Makkah Al Mukaramah	838	511	1,349
Al Madinah Al Munawarah	264	108	372
Eastern Region	608	364	972
Al Qassim	222	47	269
Hail	59	13	72
Tabuk	67	44	111
Al Jouf	35	9	44
Northern Frontier	26	6	32
Asir	144	44	188
Jazan	154	43	197
Najran	24	3	27
Al Baha	37	6	43
Total	3,476	1,984	5,460

Table: 10