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Human Resources Development Fund
Annual Report 2018
This is HRDF
HRDF in 2018
1. Providing employment, training, and entrepreneur support
2. Fulfilling customer expectations and sharing labour market insights
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82% |
95% |
889,790 |
381,288 |
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Customer satisfaction index in 2018 |
Customer satisfaction ratio for HRDF’s Call centre |
Calls answered |
Text messages answered |
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It was 78% in 2017 |
It was 92% in 2017 |
It was 1,170,537 in 2017 |
It was 143,555 in 2017 |
3. Achieving excellence in performance and efficiency of human, financial, and technical resources
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Completed a review of all subsidy programmes |
Launched three new Mobile branches in 2018 |
Established the Sectorial Skills Council |
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“Hadaf Compass” service launched on HRDF’s website |
Implemented a fixed payment schedule for all subsidy programmes |
Instituted the Strategy Refresher |
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Completed a review of all suspended programmes |
Established the Transformation Council |
Development of Labour Market Indicators |