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Human Resources Development Fund
Annual Report 2018
Engagement and impact
Fulfilling customer expectations and sharing labour market insights
The second strategic pillar of HRDF is aimed at enhancing the overall customer experience through the provision of a portfolio that responds to the labour market needs and fulfil customer expectations. It also outlines HRDF’s role in the creation and sharing of knowledge that provide insights on the KSA labour market.
The impact of the HRDF’s programmes and services are measured by analysing the available data, conducting periodical surveys, and the careful monitoring of customer responses. By using the latest technology and data analytics, HRDF is able to gauge the effectiveness of its offering. HRDF has also set up a rigorous, and highly responsive mechanism to serve its customers where complaints and suggestions are handled with utmost care.
This section discusses the role and impact of the the National Labour Observatory (NLO) of HRDF. The NLO was established to act as a knowledge bank, generate statistics, and provide insights on the KSA labour market for the benefit of all stakeholders, especially policy makers and decision-makers.