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Human Resources Development Fund
Annual Report 2018
HRDF strategy 2018-2020
Strategic goals and operational KPIs
1Providing employment, training, and entrepreneur support |
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| KPI | 2018 (Achieved) | 2018 (Target) | Achieved percentage to the target | |||
| Number of beneficiaries employed in the private sector |  146,323 |
229,200 | 64% | |||
| Percentage of females who received employment subsidies through HRDF’s services | 26% |
52% | 50% | |||
| Percentage of unemployed who were employed after 6 months of receiving training and upskilling support |  40% |
40% | 100% | |||
| Number of beneficiaries from training and upskilling programmes | 260,639 |
527,029 | 49.4% | |||
| Percentage of dropouts from training programmes |
3.9% |
12% | 132% | |||
| Number of training courses completed on Doroob
|
569,943 |
200,000 | 285% | |||
| Number of beneficiaries from Qurrah programme | 703 |
20,000 | 4% | |||
| Number of beneficiaries from Wusool programme | 12,826 |
36,000 | 36% | |||
| Number of beneficiaries from Subol Career education and development programme | 30,308 |
50,000 | 60.6% | |||
2Fulfilling customer expectations and sharing labour market insights |
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| KPI | 2018 (Achieved) | 2018 (Target) | Achieved percentage to the target | |||
| Overall customer satisfaction of programmes and services | 82% |
88% | 93% | |||
| Customer satisfaction of services | 82% |
88% | 93% | |||
| Customer satisfaction of programmes | 81% |
88% | 92% | |||
| Customer satisfaction of employment channels | 83% |
88% | 94% | |||
| Percentage of disputes resolved within two weeks | 51% |
85% | 59% | |||
| Percentage of closed tickets within two weeks of its opening | 75% |
65% | 115% | |||
| First-call resolution in customer service | 75% |
87% | 87% | |||
| Percentage of completion of accredited research courses | 92% |
100% | 92% | |||
| Number of indicators raised by the National Labour Observatory | 21 |
14 | 150% | |||
3Achieving excellence in performance and efficiency of human, financial, and technical resources |
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| KPI | 2018 (Achieved) | 2018 (Target) | Achieved percentage to the target | |||
| 9.7% |
2.50% | - 289% | ||||
| Percentage of approved training courses | 78% |
100% | 78% | |||
| Taqat site ranking in terms of number of visits | 45 |
50 | 90% | |||
| Percentage of observations modified by sectors and departments | 32% |
80% | 40% | |||
| Percentage of closed cases | 4% |
32% | 12% | |||
| Percentage of HRDF’s delayed projects | 25% |
30% | 83% | |||
| Percentage of attained strategic and operational indicators | 22% |
85% | 26% | |||