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Executive summary

This Report outlines the execution of HRDF’s mandate to drive Saudi human capital development to increase Saudisation of the Kingdom’s workforce. It provides a summary of the role of HRDF in enhancing and promoting labour market policies and increasing the number of new labour market entrants, both male and female nationals, by providing them with the necessary support as well as specialist and professional empowerment. It covers the period from 1 January 2019 to 31 March 2019 (2019 Q1). The Report reviews the services and programmes which serve the labour market in the Kingdom of Saudi Arabia in partnership with the Ministry of Labour and Social Development and relevant institutions.

The Report provides an overview of HRDF, the KSA labour force, and HRDF’s channels. The Report monitors the current condition of HRDF and provides a review of the workforce in KSA during this quarter, the distribution of HRDF branches, centres, and affiliated offices all over the Kingdom and the progress made by the Fund in the First Quarter of 2019.

Overview of Q1 2019

Launched the Upskilling programme

1,067,376

beneficiaries of Doroob

342,512

beneficiaries of Hafiz programmes

5,114

beneficiaries of Women’s work support programmes

4,488

beneficiaries of Tamheer

9,958

beneficiaries of Wusool

14,941

beneficiaries of 9/10th programme

575

beneficiaries of Tawafuq

83%

Customer satisfaction index

94%

Resolved complaints in the HRDF Call Centre

446,712

No. of visitors to HRDF website